TERMS OF SERVICE

BFR Restoration
Effective Date: August 1, 2026 Last Updated: August 2026

1. Agreement to Terms

By accessing or using the website located at bfrrestoration.com (the “Site”), contacting BFR Restoration by phone or email, requesting a free assessment, or engaging BFR Restoration for any service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or engage our services.
These Terms apply to all visitors, prospective clients, and clients of BFR Restoration. The terms “BFR,” “we,” “our,” and “us” refer to BFR Restoration. The terms “you,” “your,” and “client” refer to the individual or entity engaging our services or using our Site.

2. Who We Are

BFR Restoration provides professional property restoration and specialty cleanup services to residential, commercial, and institutional clients throughout Pennsylvania, New Jersey, and on a nationwide basis for qualifying projects. Our services include but are not limited to water damage mitigation, fire and smoke damage restoration, mold removal and remediation, biohazard cleanup, hoarding cleanup, trauma and crime scene cleanup, odor removal, and large loss response services.
BFR Restoration is fully insured and bonded. We hold all applicable contractor licenses required in the states in which we operate.

3. Services

3.1 Scope of Services
The specific scope of services to be performed will be outlined in a written estimate, assessment report, or service agreement provided to the client prior to the commencement of work. BFR Restoration reserves the right to modify the scope of services if conditions discovered during the work differ materially from those present at the time of the initial assessment.
3.2 Free Assessment
BFR Restoration offers free on-site property assessments to prospective clients. A free assessment represents a professional evaluation of the property’s condition and a preliminary determination of the services that may be required. It does not constitute a binding commitment by either party to proceed with any specific scope of work or cost. Estimates provided following an assessment are subject to revision if additional damage or hazards are identified during the course of work.
3.3 Emergency Services
BFR Restoration maintains 24/7 emergency response capability. Emergency response services, including but not limited to water extraction, board-up, and initial mitigation, may commence prior to the execution of a formal written service agreement in situations where immediate action is necessary to prevent further property damage. In such cases, the client’s authorization to proceed — whether given verbally, in writing, electronically, or by permitting access to the property — constitutes agreement to these Terms and to the applicable service rates.
3.4 Nationwide Services
BFR Restoration’s primary service territory is Pennsylvania and New Jersey. Nationwide service is available for large loss events, commercial clients, and institutional situations on a case-by-case basis. Availability for locations outside the primary service territory must be confirmed prior to dispatch.
3.5 Third-Party Specialists
Certain services or project conditions may require the engagement of licensed third-party specialists, including but not limited to licensed plumbers, electricians, structural engineers, industrial hygienists, or medical waste disposal contractors. BFR Restoration will advise the client when third-party specialists are required. Such specialists are independent contractors and are not employees or agents of BFR Restoration. BFR Restoration is not liable for the work, representations, or omissions of third-party specialists.

4. Client Responsibilities

By engaging BFR Restoration for services, you agree to the following:
4.1 Accurate Information
You will provide BFR Restoration with accurate, complete, and timely information regarding the property, the nature of the damage or hazard, any known hazardous materials present, any prior restoration or remediation work performed, and any relevant insurance information. BFR Restoration’s ability to perform services safely and effectively depends on the accuracy of the information provided. You are responsible for any consequences arising from the failure to disclose material information.
4.2 Property Access
You represent that you have the legal authority to grant BFR Restoration access to the property where services are to be performed. You will provide timely access to all areas of the property necessary for BFR Restoration to complete the scope of work. Delays in access that prevent BFR Restoration from performing scheduled work may result in additional charges and may void any timeline commitments made by BFR Restoration.
4.3 Safety Compliance
You will comply with any safety instructions issued by BFR Restoration technicians while on or near an active job site. For biohazard, mold, trauma, and other hazardous material projects, you agree not to enter containment areas or disturb equipment without authorization. BFR Restoration may suspend work immediately if site conditions or client behavior creates a safety risk to our technicians.
4.4 Notification of Known Hazards
You will disclose to BFR Restoration, prior to the commencement of work, any known or suspected hazards present on the property, including but not limited to asbestos-containing materials, lead paint, mold, chemical contamination, active pest infestations, structural instability, the presence of firearms or weapons, or any situation that could pose a risk to technicians or others on site.
4.5 Insurance Cooperation
If you intend to submit a claim to your insurance carrier for services performed by BFR Restoration, you are responsible for notifying your insurer promptly and complying with all requirements of your insurance policy. While BFR Restoration will cooperate with your insurance carrier and provide requested documentation, BFR Restoration is not responsible for claim denials, coverage disputes, or delays caused by your insurer or by your failure to comply with policy requirements.

5. Payment Terms

5.1 Estimates and Agreements
All estimates are provided in good faith based on conditions observed at the time of assessment. Final charges may differ from estimates if unforeseen conditions are discovered, the scope of work is modified at the client’s request, or regulatory compliance requirements impose additional obligations not anticipated in the original estimate.
5.2 Payment Schedule
Unless otherwise specified in a written service agreement, payment terms are as follows: a deposit of up to 50% of the estimated project cost may be required prior to the commencement of work; the balance is due upon completion of services or at agreed milestones for multi-phase projects. BFR Restoration reserves the right to require full payment prior to commencing work for certain service types, locations, or client circumstances.
5.3 Insurance Proceeds
If your project is covered by property insurance, BFR Restoration may accept a direct assignment of insurance benefits as payment, subject to the terms of a separate assignment agreement. Assignment of benefits does not release the client from personal liability for charges that are not covered, denied, or reduced by the insurer. You remain responsible for any deductible, co-pay, or coverage gap.
5.4 Late Payment
Amounts not paid when due will accrue interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower, from the due date until paid in full. BFR Restoration reserves the right to suspend or terminate services and to pursue all available legal remedies for non-payment, including the filing of a mechanics lien on the property where permitted by law.
5.5 Additional Expenses
The following additional charges may apply and will be disclosed in advance where reasonably possible: expedited response premiums for emergency dispatch outside normal service hours; hazardous materials disposal fees charged by licensed third-party waste transporters; permit fees required by local jurisdictions; and travel and lodging for out-of-area service locations.

6. Cancellation and Termination

6.1 Client Cancellation
You may cancel a scheduled service prior to the commencement of work by providing written notice to BFR Restoration. If cancellation occurs after BFR Restoration has mobilized equipment, personnel, or materials to the job site, you may be responsible for a cancellation fee not to exceed the cost of mobilization and any materials already purchased or committed for your project.
6.2 Emergency Services Already Commenced
Emergency mitigation services that have commenced to prevent active property damage are non-cancellable. You will be invoiced for all services performed up to the point of termination.
6.3 BFR Restoration Right to Terminate
BFR Restoration reserves the right to terminate or suspend services if: payment obligations are not met; site conditions are found to be materially different from those disclosed; conditions discovered during work create health or safety risks not reasonably foreseeable from the initial assessment; or the client fails to comply with these Terms or with applicable laws and regulations. In such cases, BFR Restoration will provide notice and invoice for all work performed to date.

7. Warranties and Disclaimers

7.1 Service Warranty
BFR Restoration warrants that services will be performed in a professional and workmanlike manner in accordance with applicable industry standards. BFR Restoration does not warrant that the property will be returned to a specific pre-loss condition in all cases, as the achievable outcome depends on factors including the type and severity of damage, the materials affected, the time elapsed before intervention, and conditions beyond BFR Restoration’s control.
7.2 No Guarantee of Mold Recurrence
Mold remediation services address the existing mold condition at the time of service. BFR Restoration does not warrant that mold will not recur after remediation if the moisture source causing the original growth is not permanently resolved. It is the client’s responsibility to identify, repair, and maintain the property in a manner that prevents reintroduction of moisture.
7.3 No Guarantee of Odor Elimination in All Cases
Professional odor treatment significantly reduces or eliminates odors in the vast majority of cases. However, BFR Restoration cannot warrant complete elimination in all circumstances, particularly where odor compounds have deeply penetrated structural materials that cannot be removed without reconstruction, or where the odor source cannot be fully addressed.
7.4 Third-Party Services Disclaimer
BFR Restoration makes no representations or warranties regarding the quality, performance, or results of services performed by third-party specialists, including but not limited to licensed trades, industrial hygienists, and medical waste transporters. Third-party specialists are engaged as independent contractors, not as agents of BFR Restoration.
7.5 Site Information Disclaimer
Information provided on the BFR Restoration website, including service descriptions, timelines, cost ranges, and process explanations, is provided for general informational purposes only. It does not constitute a guarantee of results, a binding estimate, or professional advice applicable to your specific property or situation. Every property and loss event is unique. Contact BFR Restoration directly for a property-specific assessment.

8. Limitation of Liability

8.1 No Liability for Pre-Existing Conditions
BFR Restoration is not liable for damage, injury, or loss arising from pre-existing conditions present in the property at the time services commenced, including but not limited to undisclosed structural deficiencies, pre-existing contamination, deteriorated materials, or deferred maintenance issues.
8.2 No Liability for Consequential Damages
To the fullest extent permitted by applicable law, BFR Restoration shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services performed or the failure to perform, including but not limited to loss of use, loss of income, loss of business opportunity, emotional distress, or additional property damage arising from conditions not caused by BFR Restoration’s workmanship.
8.3 Maximum Liability
BFR Restoration’s total liability to any client for any claim arising out of or related to services performed shall not exceed the total amount paid by the client to BFR Restoration for the specific project giving rise to the claim.
8.4 Force Majeure
BFR Restoration shall not be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, supply chain disruptions, labor disputes, or extreme weather events.

9. Indemnification

You agree to indemnify, defend, and hold harmless BFR Restoration, its officers, employees, agents, and subcontractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your breach of these Terms; (b) your failure to disclose material information regarding the property or hazardous conditions; (c) your failure to comply with safety instructions; (d) your misrepresentation of ownership or authority over the property; or (e) the actions or omissions of third parties not within BFR Restoration’s control.

10. Confidentiality and Privacy

BFR Restoration treats all client information with strict confidentiality. We do not sell, rent, or share your personal information except as necessary to perform services, comply with legal obligations, or coordinate with your insurance carrier with your consent. Our collection and use of personal information is governed by our Privacy Policy, available at bfrrestoration.com/privacy-policy, which is incorporated into these Terms by reference.
For sensitive service types — including trauma and crime scene cleanup, biohazard cleanup, and hoarding remediation — BFR Restoration maintains heightened confidentiality standards, including the availability of unmarked vehicles and the limitation of information shared with third parties to the minimum necessary to perform the services.

11. Photography and Documentation

BFR Restoration documents job sites with photographs and video for the purpose of damage documentation, insurance claim support, quality control, and — with your consent — portfolio and marketing use. Job site documentation used for insurance purposes is shared with your insurer and adjuster as part of the claims process. We will not use job site photographs in public marketing materials, social media, or case studies without your written consent. You may withhold or withdraw consent for marketing use of job site photographs at any time without affecting the services we provide.

12. Intellectual Property

All content on the BFR Restoration website, including text, graphics, photographs, logos, service descriptions, and other materials, is the intellectual property of BFR Restoration and is protected by applicable copyright and trademark law. You may not reproduce, distribute, modify, or republish any content from the Site without the prior written permission of BFR Restoration.

13. Third-Party Links

Our Site may contain links to third-party websites for informational purposes. These links do not constitute an endorsement of any third-party website, product, or service. BFR Restoration is not responsible for the content, accuracy, privacy practices, or availability of any third-party website.

14. Dispute Resolution

14.1 Good Faith Resolution
Both parties agree to attempt in good faith to resolve any dispute arising from these Terms or from services performed by BFR Restoration through direct communication before pursuing formal legal action.
14.2 Binding Arbitration
Any dispute that cannot be resolved through good faith negotiation shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Pennsylvania, and the arbitrator’s award shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.
14.3 Governing Law
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.
14.4 Venue
Any legal proceedings not subject to arbitration shall be filed in the appropriate state or federal court located in Pennsylvania. You consent to the personal jurisdiction of such courts.

15. Modifications to These Terms

BFR Restoration reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our Site with a revised “Last Updated” date. Your continued use of the Site or engagement of our services after the posting of updated Terms constitutes acceptance of the changes. We encourage you to review these Terms periodically.

16. Entire Agreement

These Terms, together with any written service agreement, estimate, or scope of work provided to you, constitute the entire agreement between you and BFR Restoration with respect to the subject matter herein and supersede all prior communications, representations, and agreements, whether written or oral.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

18. Waiver

BFR Restoration’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in any current or future situation.

19. Contact Us

Questions regarding these Terms of Service may be directed to:
BFR Restoration bfrrestoration.com Phone: (908) 297-2556 Email: info@bfrrestoration.com
We will respond to all inquiries within 5 business days.

BFR Restoration — bfrrestoration.com

These Terms were last reviewed and updated in August 2026.

Legal note: These Terms were prepared for general use based on standard restoration industry practice. BFR Restoration should have these reviewed by a licensed Pennsylvania attorney before publication, particularly with respect to the arbitration clause, payment lien rights, and any state-specific consumer protection requirements applicable in Pennsylvania and New Jersey.